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Prints and Reproductions
Frequently Asked Questions
Has COVID-19 interrupted your shipping?
As of April 1,
production and delivery is still operational from my print partners. They are
closely following CDC safety guidelines and are operating with minimal staff.
Your order may take a little longer than usual. Once it arrives, please
practice smart handling just like you would with any delivery these days. I
hope your new artwork brings joy to your home!
What is your shipping Policy?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
| Order type | Production Time | Standard Shipping | 2 Day Shipping | Next Day Shipping |
| Paper or Canvas (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Acrylic or Metal (print only) | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Print & Frame Presentations | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Custom Canvas Art | 5 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
| Sample Packs | 3 Bus. Days | 3-7+ Bus days* | 2-3 Bus. Days | 1-2 Bus. Days |
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS
Within the contiguous lower 48 States, shipping is FREE. I will cover the cost for having your artwork professionally packed for shipping, insurance for the replacement value and shipping. I will ship the paintings within 7 business days. If you are outside the lower 48 States, please contact me here before you place your order so arrangements can be made and I can get an estimate from the shipping company. Please be aware that shipping outside the contiguous United States will be paid for by the Buyer and will be invoiced separately. In addition, the Buyer will be responsible for additional charges incurred by customs, duties and taxes.
Return of Original Paintings
30 day money back guarantee if you are not totally satisifed with your purchase.
Contact me and return the painting within 30 days of receiving it. The artwork must be returned in the original package or professionally packed. You can take the original packing and painting to a trusted shipping store and have them pack it up for you.. Please take several pictures of the package before you have it packed or you pack it, just in case there is a problem and we need to deal with the insurance.
Return shipping is at cutomer's expense. Customer must insure artwork for full purchase price and artwork must be returned undamaged. I will take pictures of the package before and after it is opened.
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
( Please note these are only examples and not actual shipping prices according to weight)
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact shipping and returns as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email me at terryrosiakimages@gmail.com
WHO TO CONTACT?
You can reach out at any time by email.
How can I keep up with your new work?
That is easy! Just sign up for my newsletter and you will be the first to know about my most current works as well as updates and special discounts I will be offering to my Email faily.
You can also follow us on our social media pages as we are constantly posting about new work!
